Joy & Bruno for HOAs — a 3-minute video from HOA Services USA, the technology partner behind Transcend Community Management’s portal, Community Link app and Joy & Bruno AI concierge.
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What you’ll learn
In this video from our technology partner HOA Services USA, you’ll see how Joy and Bruno work for an entire HOA: homeowners, board members and management. Joy picks up phone calls 24/7. Bruno answers texts and emails 24/7 and can send account statements, financial reports and governing documents. At Transcend, the concierge supports our ACTIVE Management System’s Communication pillar alongside live phone answering and same-day text replies from our team. Homeowners get faster answers to everyday questions; boards get fewer routine interruptions and more consistent service. Watch to see the concept in action, then visit our FAQ for common homeowner questions or our AI concierge service page for details on how requests are escalated to people. It is a helpful primer for any owner who has wondered who answers when they call after hours.
