Meet Joy & Bruno: The Future of HOA Communications — a 10-minute video from HOA Services USA, the technology partner behind Transcend Community Management’s portal, Community Link app and Joy & Bruno AI concierge.
Watch the video
What you’ll learn
In this video from our technology partner HOA Services USA, Joy and Bruno are introduced as a new approach to HOA communications. Traditional management offices keep business hours, but homeowner questions don’t. Joy answers phone calls around the clock, and Bruno responds to texts and emails, sending statements, financial reports and governing documents when asked. For homeowners in Transcend-managed communities, that means getting a balance or a copy of the CC&Rs without waiting for a callback. For boards, it means consistent answers and a documented trail of owner requests. The AI handles routine requests and hands anything else to a person, so human judgment stays in charge. Watch this overview, then visit our portal page to see how homeowners access their accounts, or the AI concierge page for board-focused details.
