To update your HOA account information with Transcend Community Management, send the change in writing, preferably through the resident portal at portal.transcendcommunitymanagement.com. Written requests let us verify you are the owner and create a record. Include your name, property address, account number and the new details, whether that is a mailing address, email, phone number, tenant information or a change in ownership.
Why account updates must be in writing
Your HOA account holds information that matters: where statements and legal notices are mailed, which email receives portal messages, and who is listed as the owner of record. Because changes can affect your money and your rights, Transcend requires account updates in writing, and the resident portal is the preferred channel. A written request:
- Protects you from someone else changing your information over the phone.
- Gives our team the exact spelling of names, addresses and emails.
- Creates a dated record if there is ever a question about where a notice was sent.
Our staff are happy to explain the process by phone at 480-750-7075, but we will ask you to follow up in writing before we change anything on the account.
How to submit an update through the portal
- Log in at portal.transcendcommunitymanagement.com or from our portal login page.
- Use the portal’s request or message features to send a written request to our team.
- Include your full name, property address, account number and the specific change.
- Attach supporting documents when needed, such as a recorded deed or a court or estate document.
- Watch for a confirmation and review your next statement to make sure the update took effect.
Cannot get into the portal? See portal login help, or send your written request by email to admin@transcendhoa.com or through our contact page. If your email on file is the reason you cannot log in, tell us so we can verify you another way.
Common updates and what to include
| Update | Include |
|---|---|
| Mailing address | New address, effective date, and whether it is permanent or seasonal |
| Email or phone | New contact details and which owner they belong to |
| Tenant information | Tenant names and contact details, lease dates, and vehicle details if your community requires them |
| Emergency contact | A local contact who can respond if you are away |
| Ownership change | Recorded deed or trust, divorce or probate documents as applicable |
| Name change | New name and supporting documentation |
Seasonal residents and snowbirds
Thousands of Arizona owners split the year between the Valley and somewhere cooler. If you leave for the summer, tell us in writing where to send mail and how to reach you. Statements and violation notices are generally sent to the address on file, and missing a notice while you are away can mean missing a response deadline. A local emergency contact is also valuable during monsoon season, when a storm can damage a roof or knock over a tree while you are out of state. Learn what to do when something goes wrong after hours in our after-hours emergencies guide.
Renting your home? Keep tenant details current
If you lease your home, your community may require tenant contact and lease information, and Arizona law addresses what an association can request from landlords. Keeping it current helps our team route gate access, pool access and community notices correctly. You, the owner, remain responsible for the account and for your tenant’s compliance with the rules. Read our guide to renting your home in an HOA and the overview of Arizona HOA rental property rules. This is general information, not legal advice; your governing documents and an Arizona HOA attorney control.
Selling, inheriting or transferring your home
Ownership changes are not handled by a simple address update. When a home sells, the title company orders resale documents through the title/closing portal and the new owner’s account is created after closing. If you are transferring a home into a trust, adding a spouse, or settling an estate, send us the recorded documents in writing so the owner of record matches county records. Our guide to selling a home in an Arizona HOA explains the resale process, and title professionals can visit our resale disclosure packages page.
Mistakes to avoid
- Telling a neighbor or board member instead of management. Board members do not update account records; send changes to our team in writing.
- Relying on the post office forwarding. Forwarding expires, and important HOA notices may not be forwarded. Update your address with us directly.
- Forgetting your autopay. If you change banks or cards, update your recurring payment too; see autopay and recurring payments.
- Leaving an old email on file. Portal password resets, payment confirmations and community announcements go to the email we have, so an outdated address means missed messages.
Get help
Our Homeowner Team Coordinator can answer questions about what documentation is needed for your situation. You can also text or email Bruno, our AI concierge, any time for routine items such as a copy of your account statement. For other homeowner resources, visit the homeowner service center.
Frequently asked questions
We can explain the process by phone, but the change itself must be submitted in writing, preferably through the resident portal, so we can verify it and keep a record.
Send the tenant’s names, contact details and lease dates in writing through the portal. Include vehicle information if your community’s rules require it.
Generally a recorded deed or other recorded or court document showing the change. Contact us for guidance on trusts, estates and divorces.
Your portal access is tied to the email on file, so tell us in writing when it changes. We will confirm when the update is complete.
